Privacy policy

Who is responsible

1001629096 Ontario Inc. o/a CloudXChange is responsible for personal information under its control. Ahmed Tahir is our Privacy Officer and is accountable for our compliance with this policy.

You can reach the Privacy Officer at hello@cloudxchange.ca, or by mail at 1001629096 Ontario Inc. o/a CloudXChange, Toronto, Ontario, Canada.

What we collect

We collect only the personal information we need for the purposes described below:

• Contact form: your name, email address, company, phone number (optional), and message.
• Project inquiry form: your name, email address, company, role, the services you're interested in, budget range, timeline, project description, how you heard about us, and any file you choose to attach.
• Discovery call request: your name, email address, company, preferred times, and topic.
• Newsletter signup: your email address and a record of your consent (the date, time, and wording you agreed to).
• Technical information: our hosting provider automatically processes basic technical data such as your IP address, browser type, and the pages you request, to deliver the website and protect it from abuse.

Please don't send us sensitive personal information (such as health information about yourself or others) through this website.

Why we collect it

We use personal information to:

• respond to your inquiries and requests;
• prepare proposals and deliver services you ask for;
• schedule calls and meetings;
• send our newsletter, if you have given express consent;
• operate, secure, and improve this website, including preventing spam and abuse; and
• meet our legal, accounting, and regulatory obligations.

We will not use your information for any other purpose without first identifying that purpose and, where required, getting your consent.

Consent

By submitting a form, you consent to us collecting and using the information you provide for the purpose of that form. Newsletter emails are sent only to people who have given express consent by ticking the consent box, in line with Canada's Anti-Spam Legislation (CASL).

You can withdraw your consent at any time, subject to legal or contractual restrictions, by emailing hello@cloudxchange.ca. You can unsubscribe from the newsletter at any time using the instructions in any newsletter email.

Service providers and cross-border transfers

We share personal information only with service providers that help us run this website and our business, and only as much as they need to do so. They include:

• Vercel Inc. (website hosting), United States;
• Resend (email delivery for form notifications and confirmations), United States;
• Calendly LLC (meeting scheduling, only if you choose to open the booking calendar or use the booking link), United States; and
• Plausible Analytics (privacy-friendly, cookie-free website statistics, if enabled), European Union.

Some of these providers store or process information outside Canada. While it is outside Canada, it is subject to the laws of that country and may be accessible to its courts, law enforcement, and national security authorities. We use contractual and other measures to protect information handled by our providers.

We do not sell, rent, or trade personal information. We may disclose personal information if required by law.

Cookies and analytics

This website does not use cookies for tracking or advertising. If you choose a light or dark colour theme, that preference is saved in your browser's local storage and never sent to us.

If website analytics are enabled, we use Plausible Analytics, which does not use cookies and does not collect personal information that identifies you. It records aggregate statistics such as page views and referring sites.

The booking calendar is provided by Calendly. It only loads if you choose to open it, and Calendly may then set its own cookies under its own privacy policy.

How long we keep it

We keep personal information only as long as needed for the purposes it was collected for. Inquiries that don't lead to an engagement are typically deleted within 24 months. Information related to client engagements is kept as long as required for legal, tax, and professional purposes. Newsletter consent records are kept for as long as you are subscribed and for a period afterwards, as CASL requires.

How we protect it

We use safeguards appropriate to the sensitivity of the information, including encrypted connections (HTTPS), access controls and multi-factor authentication on the accounts we use, and limiting access to those who need it.

Your rights

You can ask to access the personal information we hold about you, ask us to correct it, or ask how it has been used and disclosed. Email hello@cloudxchange.ca and we will respond within 30 days. We may need to verify your identity first.

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Significant changes will be highlighted on this page.

Contact us

Questions about this policy or our privacy practices can be sent to hello@cloudxchange.ca or by mail to 1001629096 Ontario Inc. o/a CloudXChange, Toronto, Ontario, Canada.